FAQ

Frequently Asked Questions

Questions? Look here.

Want to find out more about Lavender Ltd? How we carry out our services? The answers to these and more can be found here.

Can’t find an answer to your question?

Call us at +254 721 213 667 or email info@lavenderlimited.co.ke

How does Lavender Limited work?

We clean. You relax.

We are a cleaning company that provide an easy way to schedule all your cleaning appointments. Our cleaners are vetted and trained to deliver quality services.

Are you workers insured?

Yes. We maintain an active WIBA policy for our employees by Sanlam Insurance
Our detailed policy document is available upon request

Is a long-term contract required for service?

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term obligations required.

Do I need to provide cleaning supplies?

We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment, with a few exceptions.

We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.

What towns do you service?

We are currently providing cleaning services in Nairobi county and surrounding areas.

Do you clean during or after business hours?

We clean during both. Our cleaning staff is able to clean during and after business hours, depending on your preference.

Many customers give us access for after-hours cleaning, so we can clean without disrupting your work.

Is there manager oversight?

Absolutely. We take pride in on our quality control. Our supervisors join the cleaners and follow up periodically, to make sure we consistently do a great job.

Can I give specific instructions to the cleaners and ask for special requests?

Yes, special instructions can be given to us when you schedule your appointment.

Does Lavender Ltd bring its own supplies and equipment for commercial spaces?

Yes, all of our cleaners come outfitted with a full kit of cleaning supplies & equipment to bring on site. We also provide heavy equipment such as vacuums, mops, dry mops, and squeegees.

What should I expect on my first appointment?

We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

Get Started With your Free Estimate

Interested in getting our services? Get started by requesting for a free estimate.